Refund Policy

Last Updated: June 15, 2024

At Leave North Carolina, we strive to provide high-quality relocation advisory services and resources. We understand that circumstances may arise where you need to request a refund for services purchased. This Refund Policy outlines our guidelines for refunds and cancellations.

1. Digital Products and Downloadable Resources

1.1 Non-Refundable Items

The following digital products and downloadable resources are non-refundable once the download has been initiated or the digital product has been accessed:

• eBooks and digital guides
• Downloadable checklists and templates
• Digital city comparison reports
• Video tutorials and webinar recordings
• Any other downloadable resources available on our website

1.2 Exceptions for Technical Issues

If you experience technical issues that prevent you from accessing or downloading your purchased digital product, please contact our customer support team at support@leavenorthcarolina.com within 48 hours of purchase. We will work to resolve the issue or provide a refund if the technical problem cannot be fixed.

2. Consultation Services

2.1 Cancellation Before Scheduled Consultation

For one-on-one consultation services:

2.2 Consultation Packages

For multi-session consultation packages:

• If you cancel before the first scheduled session, you will receive a full refund minus a $50 administrative fee.
• If you cancel after one or more sessions have been completed, you will receive a prorated refund for the unused sessions minus a $50 administrative fee.
• Unused sessions in a package must be used within 6 months of purchase and are non-refundable after this period.

2.3 Consultation Quality Guarantee

If you are dissatisfied with the quality of your consultation, please contact us within 48 hours after the consultation at support@leavenorthcarolina.com with detailed feedback. We may offer a complimentary follow-up session or a partial/full refund at our discretion based on the circumstances.

3. Membership Subscriptions

3.1 Monthly Subscriptions

For monthly membership subscriptions:

• You may cancel your subscription at any time through your account settings or by contacting customer support.
• No partial refunds will be issued for the current billing month when you cancel.
• Your subscription benefits will continue until the end of the current billing period.
• No further charges will be made after you cancel.

3.2 Annual Subscriptions

For annual membership subscriptions:

• If you cancel within the first 14 days of your initial subscription, you will receive a full refund.
• If you cancel after 14 days but within the first 30 days, you will receive a 70% refund of the annual fee.
• If you cancel after 30 days but within the first 90 days, you will receive a 50% refund of the annual fee.
• No refunds will be issued for cancellations after 90 days of the subscription start date.

3.3 Automatic Renewals

Subscriptions automatically renew at the end of each billing period unless canceled. You can cancel the automatic renewal at any time through your account settings or by contacting customer support. No refunds will be issued for charges that have already been processed.

4. Relocation Packages

4.1 Comprehensive Relocation Packages

For our comprehensive relocation packages:

4.2 Custom Relocation Services

For custom relocation services:

• A 50% deposit is required at the time of booking, which is non-refundable once work has begun on your custom plan.
• The remaining balance is due before the delivery of the final services or documents.
• If you cancel before any work has begun, you will receive a full refund minus a $100 administrative fee.

5. Events and Webinars

5.1 Live Webinars

For live webinars:

• Full refund available up to 48 hours before the scheduled webinar.
• No refunds within 48 hours of the scheduled webinar.
• If you cannot attend, you will receive access to the recorded webinar at no additional cost.

5.2 In-Person Events

For in-person relocation workshops and events:

• Full refund available up to 14 days before the event.
• 50% refund available 7-14 days before the event.
• No refunds within 7 days of the event.
• You may transfer your registration to another person at no additional cost by notifying us at least 24 hours before the event.

5.3 Event Cancellation by Leave North Carolina

If we cancel an event or webinar, you will receive a full refund of your registration fee or the option to transfer your registration to a future event.

6. How to Request a Refund

To request a refund, please follow these steps:

1. Email our customer support team at refunds@leavenorthcarolina.com
2. Include your order number, the date of purchase, and the service/product purchased
3. Provide a brief explanation for your refund request
4. Include any relevant supporting documentation

Our team will review your request and respond within 3 business days. Approved refunds will be processed within 5-10 business days and issued using the original payment method when possible.

7. Special Circumstances

We understand that unexpected circumstances may arise. In cases of serious illness, family emergency, or other extenuating circumstances, we may consider exceptions to our standard refund policy. Please contact us with relevant documentation, and we will review your case individually.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

9. Contact Information

If you have any questions about our Refund Policy, please contact us at:

Leave North Carolina
525 Ian Lodge Suite 375
Kuvalisstad, IL 19544-6930
Email: refunds@leavenorthcarolina.com
Phone: +1 (484) 385-9227